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Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Software
Languages
Interests
Work Availability
Stocks
Quote
Timeline

Abhilash Dhivar

CUSTOMER SERVICE REPRESENTATIVE
South San Francisco
Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Proficient in Excel and Word, with friendly and decisive approach to resolving challenges.

Overview
2
2
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work History

Front Desk Manager

Travelers Inn
2020-03 - Current
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
  • Provided guests with above-and-beyond service.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.

Sales Representative

Sprint
2018-04 - 2020-02
  • Provided sales and customer service assistance to walk-in traffic.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Increased sales by 100% over 3 months by offering consultation on products and services and applying customer service and upselling techniques.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Assistant Manager

Kids Footlocker
2017-04 - 2018-03
  • Recognized by senior management for contributing to store success, including managing sales, employees and operations to foster optimal performance.
  • Mentored new sales reps in applying effective sales techniques and delivering top-notch customer service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education

Bachelor of Science Information Technology

San Francisco State University
2017-08 - Current
Skills

Hospitality Service

Sales Expertise

Technical Support

Team Leadership

Staff education and training

New Business Development

Verbal and written communication

Additional Information
  • Currently taking courses in
  • ISYS 0463-01 Information Systems Analysis and Design
  • ISYS 0464-02 Managing Enterprise Data
  • ISYS 0475-01 Building Web Applications with Open Source Software
  • ISYS 0663-01 Information Technology Project Management
Accomplishments
  • Developed programs that encouraged housekeeping team members to provide exceptional service, which resulted in higher online ratings.
  • Ranked top 10 in NorCal Region for sales in 2019 for Sprint.
Software

Photoshop

Final Cut Pro

OBS

Languages

English

Gujarati

Interests

Stocks

Film Editing

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Stocks

Pandemic forced me to find another way of income. Stocks was a good way to make use of my time and something I ended up being very passionate about. Being financially free at a young age is a goal of mine creating a youtube channel be able to tap into my editing skills while learning to invest has been a joy and a very productive use of my free time.

Quote
Work in silence and let your success be the NOISE
Timeline

Front Desk Manager

Travelers Inn
2020-03 - Current

Sales Representative

Sprint
2018-04 - 2020-02

Bachelor of Science Information Technology

San Francisco State University
2017-08 - Current

Assistant Manager

Kids Footlocker
2017-04 - 2018-03