Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Abdul R. Sylla

Abdul R. Sylla

The Bronx,NY

Summary

Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Results-oriented Sourcing Specialist with demonstrable experience developing profitable purchasing strategies and supplier relationships by sourcing materials, equipment and supplies. Skilled in conducting market research and using specific software to locate potential sources. Excellent communication skills and working knowledge of different programs and business software to achieve maximum results.

Overview

4
4
years of professional experience

Work History

Intake Coordinator

Mount Sinai Beth Isearl (Psychiatrics)
20 East 106 Street , NY
10.2021 - Current
  • Supported office staff and operational requirements with administrative tasks.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Residential Counselor

Springbrook Austism Behavioral
Oneonta, NY
04.2019 - 07.2021
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
  • Supported residents in coping with emotions and fears through one-on-one sessions.

SUNY Oneonta Call Center Representative

SUNY Oneonta Phonathon Caller
Oneonta, NY
11.2018 - 05.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Processed debit and credit card and electronic check payments.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Handled about 80-90 calls per day to address customer inquiries and concerns.

Education

Bachelor of Science - Psychology

SUNY Oneonta
Oneonta, NY
05.2021

Skills

  • Application assessments
  • Consultation and advisory
  • Public speaking
  • Insurance Knowledge
  • Medical Coding
  • Spreadsheets (Microsoft office)
  • IT market understanding
  • Discharge Planning
  • Staff Management
  • Scheduling
  • Recruitment strategies
  • Human resources policies
  • Bilingual

Timeline

Intake Coordinator

Mount Sinai Beth Isearl (Psychiatrics)
10.2021 - Current

Residential Counselor

Springbrook Austism Behavioral
04.2019 - 07.2021

SUNY Oneonta Call Center Representative

SUNY Oneonta Phonathon Caller
11.2018 - 05.2019

Bachelor of Science - Psychology

SUNY Oneonta

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Abdul R. Sylla