Abdiaziz Ibrahim

Work History

Human Resources Administrative Assistant

United Way Of King County

Seattle, WA

04.2022 - Current

Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
Established foundational processes for business operations.
Negotiated terms of business acquisitions to increase business base and solidify market presence.
Filed paperwork, sorted and delivered mail and maintained office organization.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Organized new employee orientation schedules for new hires.
Coordinated itineraries and scheduled appointments for human resources staff.
Answered and redirected incoming phone calls for office.

Customer Service Representative

Delta Air Lines, Inc

SeaTac, WA

02.2022 - Current

Provided primary customer support to internal and external customers.
Processed customer adjustments to maintain financial accounts.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered product and service questions, suggesting other offerings to attract potential customers.
Recommended products to customers, thoroughly explaining details.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Human Resources Recruiter

UPS

Seattle, WA

10.2021 - 01.2022

Developed and initiated projects, managed costs, and monitored performance.
Reined in project costs while meeting key milestones.
Fostered relationships with vendors to promote positive working relationships.
Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Drove team success through shared vision and recognition of quality performance.
Boosted revenues by coordinating and executing projects and growing inventory diversity.
Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Drafted and submitted budget proposals to fulfill departmental needs while maintaining awareness of spending constraints.
Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
Helped set up medical, dental and life insurance benefits to facilitate employee on-boarding process.

Senior Consultant

Design Laboratory Inc, Microsoft

Redmond, WA

12.2019 - 02.2020

Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
Balanced demand and supply while aligning volume and mix to achieve production objectives.
Facilitated change management strategies and incorporated functional area infrastructure to support demand planning and supply initiatives.
Applied supply chain management knowledge to provide sourcing and influence electronic mediated environments.
Monitored performance of external vendor supply chains while handling internal logistics.
Prioritized projects and project tasks depending upon key milestones and deadline dates.

Human Resource Assistant

Aerotek/ Amazon

Seattle, WA

04.2019 - 10.2019

Posted positions through approved recruitment channels.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Managed over 50 employees calls per day.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Screened applicant resumes and coordinated both phone and in-person interviews.
Recruited and screened qualified potential employees.
Improved productivity initiatives while coordinating itineraries and scheduling appointments.
Organized new employee orientation schedules for all new hires.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Delivered friendly assistance with new hires throughout interviewing and hiring process.

Transportation Manager

GATEGOURMET INC

SeaTac, WA

04.2016 - 12.2018

Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Prepared and updated employees' daily work schedules and resolved delivery problems.
Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
Conducted research to address shipping errors and packaging mistakes.
Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Directed activities of staff performing repairs and maintenance to equipment, vehicles and facilities.

Summary

Overview

Work History

Human Resources Administrative Assistant

Customer Service Representative

Human Resources Recruiter

Senior Consultant

Human Resource Assistant

Transportation Manager

Education

Bachelor of Science - Business Administration

SCRUM MASTER - PS1

AWS Certified Solution Architect -

Skills

Timeline

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