ABAYOMI OLOWO

AllState :

Deployed by Pilot Catastrophe Services to work in AllState in Richardson, Tx.

• Performed Quality First Contact on new claims
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Scoped and photographed properties for defects and damage.
• Used Xactimate to compile estimates for personal property and structure damage.
• Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
• Explains Loss coverage and assists policyholders with itemizing damages and reimburses payment for completed emergency repairs and additional living arrangements.

AllState :

Deployed by Pilot Catastrophe Services to work in AllState in Richardson, Tx.

• Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
• Documents a claim file with notes, photos, evaluations, and decision-making process.
• Conduct visual inspection with contractors and inspection
• Review supplements requests and coverage decisions.
• Effective negotiations and settlements calls with insured and other authorized parties.
• Respond to Touchpoints and treat Tasks on NextGen.

Daily Claims:

• hail
• wind
• Hurricane
• Freeze
• lightning claims.

Personal banker

• Identified, marketed and recommended bank products and services to achieve individual sales.
• Maintained friendly and professional customer interactions.
• Educated customers on online banking and mobile banking applications.
• Trained new hires on customer service policies and procedures.
• Assisted customers with banking needs and inquiries.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
• Identified and reported suspicious patterns of activity to reduce money laundering.
• Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.

• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Hired all staff, provided training, purchasing, sales, securing new clients.
• Secured new contract with companies to to meet changing needs of clients.
• Utilized strong work ethics and customer service.
• Client base was of all social and cultural backgrounds.