Years of Customer Service
Aaron Lenhart
Shift Lead | Assistant Manager Duties
Westerville,OH
Summary
- Insightful Manager with experience in organization & directing operations through effective employee motivational strategies and strong policy enforcement.
- Proficient in best practices, market trends and regulatory requirements of industry operations.
- Talented leader with analytical approach to business planning and day-to-day problem-solving.
- All while empowering staff to reach their full potential via open lines of communication, structure and empathy|
Skills
- Scheduling and Coordinating
- Professional Relationships
- Adaptable and Flexible
- Upselling Techniques
- Persuasive Negotiations
- Cost Management
- Shift Coverage
- Customer Service
- Loss Mitigation
- Performance Tracking and Evaluations
Overview
13
13
5
5
Years of Managment
2
2
Years of Inventory, Ordering and Scheduling
1
1
Year of Assistant Management Duties & Responsibilities
Work History
Shift-Lead | Assistant Manager Duties
Jersey Mike's Subs
Westerville, OH
07.2021 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Restaurant Crew Member
Hot Head Burritos
Westerville, OH
06.2019 - 07.2020
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Accomplished multiple tasks within established timeframes.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Followed food safety protocols and best practices as instructed by ServSafe training
Pharmacy Technician
Kroger
Westerville, OH
02.2017 - 12.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
Front End Cashier
Lucky's Market
Columbus, OH
03.2015 - 01.2017
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
High School Diploma -
Arcadia High School
Arcadia, OH06.2011
Quote
Those who are really good do not give up their goodness because of bad people.”
– Nitin Namdeo
Timeline
Shift-Lead | Assistant Manager Duties
Jersey Mike's Subs
07.2021 - Current
Restaurant Crew Member
Hot Head Burritos
06.2019 - 07.2020
Pharmacy Technician
Kroger
02.2017 - 12.2019
Front End Cashier
Lucky's Market
03.2015 - 01.2017
High School Diploma -
Arcadia High School
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