Tina Bajaj
Ashburn,VA
Summary
Diligent Quality Manager with 16 years of experience making sure products and services meet internal and external standards. Skilled in market research, project management, and statistical analysis. Organized and analytical with excellent written and verbal communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Management and Standards Manager
CareFirst
Washington, DC, United States
02.2015 - Current
- Led the organization in developing the vision and strategic direction and roadmaps for software development and project management integrated processes.
- Instituted risk and issue management processes at project, program and portfolio level. Assisted in integrated enterprise risk and compliance that includes portfolio risks, security risks and enterprise risks and compliance to contractual and regulations/law requirements.
- Created a framework for process governance and improvement. This involves leading cross-functional teams in setting governance boards, charters, memberships, meetings, tracking system, communication model that would ensure successful adoption of the process changes.
- Identifies the development, design, implementation and execution of quality initiatives. This involves ensuring a deep familiarity with, and identifying, researching and selecting standards, methodologies, integrating technologies, and tool sets from several industry sources that would ensure meeting customer quality standards for software and services delivery.
- Developed and implemented a Lesson Learned framework that included data gathering, root cause analysis and short/long term solutions.
- Managed the quality assurance function for healthcare compliance, software development and project management functions which provide independent assessments; ensures the execution of embedded controls; assesses the process risk; and provides expert information system knowledge to clients in order to solve complex compliance/business/quality assurance and control issues supporting the team’s and company’s strategic goals. Includes development and implementation of Security risk and compliance check, Quality Management and Quality Assurance Plans.
- Instituted quality gates to validate 508/accessibility requirements, NIST, Technical debt, Enterprise architecture, Web Services etc.
- Provided leadership, collaboration, and transformation strategies to transition project teams from waterfall methodologies to agile methodologies to meet customer expectations and corporate goals.
- Created predictive project health model and assessments analytics model to provide early health indicators for projects; highlights areas of weakness; show trends in process areas weakness/strengths and plans for improvement.
- Used business process mapping/modeling to streamline/improve development, customer services and development processes
- Developed strategies to minimize risk exposures.
- Communicated market developments, portfolio changes and annual performance information to clients.
- Adjusted portfolio exposures to compensate for market conditions.
- Developed and presented proposals for new investments.
- Facilitated portfolio performance review and implemented new strategies.
- Cultivated and strengthened relationships with clients and educated clients on account services and capabilities.
- Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Collaborated with contract representatives and oversaw quality control implementations and reporting.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Sorted product and provided expertise on non-conforming product requirements.
QA Manager
Distributed Solutions Inc.
Reston, Virginia
09.2012 - 01.2015
- Managed QA teams involved in a wide range of applications/systems to ensure that software meets or exceeds business requirements.
- Re-engineered processes to build quality throughout the lifecycle. Including implementing process and product audit, peer reviews, phase gates etc.
- Review and Implement new or improved testing methods, processes, tools, and systems.
- Evaluate new technologies and provide seamless implementation of the technologies & tools that best serve the QA organization.
- Review and identify gaps and deficiencies within business requirements, technical specifications, designs and testing documentation for completeness and testability.
- Facilitate governance and strategic improvements within the line of business by analyzing, building and implementing the tools and techniques best suited for the associated applications.
- Develop test planning, execution, and reporting strategies in alignment with Business needs and companywide standards.
508 Lead
CGI Federal
Fairfax, Virginia
02.2012 - 09.2012
- Ensure 508 and WCAG standards are met on health care projects. Promote accessibility best practices. Developed plans, strategies, approaches, tools to accommodate 508 testing on large scale for Affordable Care Act.
- Conduct design reviews of wireframes, mockups, and/or prototypes to identify potential accessibility barriers and violations. Plan and perform web accessibility testing including: semi-automated scans, manual reviews, keyboard only, color sampling, and Assisted Technology screen reader testing.
- Write detailed findings documenting identified issues and recommending potential solutions for remediating accessibility violations.
- Create, Review and revise Section 508 Product Assessments (aka VPATs, PATs).
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Quality Control Manager
QinetiQ NA
Reston, Virginia
02.2007 - 01.2012
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Plan course of projects, including milestones, resource needs from a staff hour perspective, budget, use of technology and tools and document in project plans, following established methodologies.
- Responsible for overseeing many applications and tracking their progress, budget and status throughout the SDLC phases.
- Monitor applications to ensure that development teams achieve compliance with standards prior to releasing software into the production environment.
- Worked with agile coaches, product management and scrum masters to transition testing teams into Agile.
- Work with IV&V and Customers as requested to investigate problems reported by end users and provide estimated Level of Efforts for new and existing projects.
- Provide training in the creation of test cases for manual and automated testing and participate in defect reviews to see that quality criteria are upheld.
- Provide management, staff and administration of Application Lifecycle Management (ALM) tools. Provide management, staff and administration of QNA’s Virtual Software Engineering Environment (VSEE).
- Oversee the QA department in auditing software development processes to ensure compliance with CMMI standardization. The department performs both process and product reviews including detailed QA audits, formal technical reviews of systems and summary reports for all applications.
- Provided coaching and mentoring to staff for professional development.
QA Tester
Freddie Mac
Mc Lean, Virginia
01.2006 - 02.2007
- Created and executed automated software test plans, cases and scripts to uncover, identify and document software problems and their causes.
- Designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.
- Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.
- Delivered thorough QA testing reports that determined product quality and release readiness.
Education
Bachelor of Science - Computer Science
California State University
Fresno04.2005
Skills
- Quality processes
- Statistical analysis skills
- Problem-solving abilities
- CMMI
- Project Management
- Agile (Scrum, Kanban, Scaled)
- Governance and Compliance
- Safe Devops
- Change Management
Certification
PMI PMP. PMI ACP, SaFe DevOps, Scrum master, CMMI
Timeline
Quality Management and Standards Manager
CareFirst
02.2015 - Current
QA Manager
Distributed Solutions Inc.
09.2012 - 01.2015
508 Lead
CGI Federal
02.2012 - 09.2012
Quality Control Manager
QinetiQ NA
02.2007 - 01.2012
QA Tester
Freddie Mac
01.2006 - 02.2007
Bachelor of Science - Computer Science
California State University