Summary
Overview
Work History
Skills
Timeline
Generic

Jailyne Carmona

Compton,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Online Customer Service/Sale Representative

Hollywood Body Jewelry
Gardena, CA
03.2022 - Current
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Responded to website and email inquiries within a timely matter to maintain customer satisfaction and generate positive reviews.
  • Enter new customers data and update changes to existing accounts in the corporate database
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Make outbound calls to retain long lasting customer relations
  • Preform customers returns into our databases to ensure correct warehouse stock
  • Print shipping labels for needed replacement or damaged orders
  • Answered live online chats to give quick answers and solve problems faster.
  • Handle high levels of inbound and outbound calls

Assistant Property Manager

Nova Storage
Lynwood, CA
10.2020 - 03.2022
  • Convey the features and benefits of the company to potential customers through the phone and in person
  • Record and act on sale leads by assisting customers in selecting the appropriate storage solution for their needs
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Account for daily sales transactions by following operational closing procedures
  • Kept accurate records of all resident and tenant correspondence.
  • Collected and maintained careful records of rental payments and payment dates.

Cashier/Sales Associate

Ulta
Downey, CA
06.2018 - 10.2020
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance and inventory accuracy
  • Locate and scan out online orders in a timely manner for customers to pick up
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Increased sales by offering advice on purchases and promoting additional products.

Customer Care Representative

Alta Resources
Brea, CA
06.2017 - 02.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively answered inbound calls
  • Answer callers questions with up to date knowledge on route availability, bus arrival and departure times, and detours
  • Determine callers needs by asking relevant questions and listened actively to the responses to suit their needs

Skills

  • Excellent written and verbal communicator
  • Customer experience management
  • Call center operations
  • Order fulfillment
  • Sales expertise
  • Bilingual
  • Problem solver
  • Stock management
  • International sales support

Timeline

Online Customer Service/Sale Representative

Hollywood Body Jewelry
03.2022 - Current

Assistant Property Manager

Nova Storage
10.2020 - 03.2022

Cashier/Sales Associate

Ulta
06.2018 - 10.2020

Customer Care Representative

Alta Resources
06.2017 - 02.2018

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Jailyne Carmona